At Royal Garage Clean, we are committed to protecting your personal data and ensuring transparency in how we collect, use, store, and protect it. This Privacy Policy outlines the types of data we collect, the reasons behind it, your rights under data protection laws, and how we handle your information responsibly.
By using our website, booking services, or interacting with our staff, you consent to the practices described in this policy.
1. Data We Collect
We may collect the following categories of personal information:
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Full name and contact details (email, phone number)
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Vehicle details (make, model, plate number)
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Service preferences and booking history
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Billing and payment information
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IP address and browser/device information
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Customer feedback, surveys, and correspondence
We collect data via:
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Online booking forms
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Email or phone communication
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In-person registration at our location
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Website cookies and analytics tools
2. How We Use Your Data
Your data is used for the following purposes:
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To process and confirm your bookings
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To personalize your experience and recommend relevant services
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To send service reminders, promotions, or updates (with your consent)
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To manage payments and invoicing
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To comply with legal and regulatory requirements
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To improve our services and internal operations
We do not sell, rent, or trade your personal information to third parties.
3. Data Retention
We retain your information for as long as necessary to:
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Fulfill the purpose for which it was collected
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Comply with legal, accounting, or reporting requirements
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Enforce our rights and resolve disputes
You can request the deletion of your data at any time, subject to legal obligations.
4. Your Rights Under the GDPR
If you are located in the European Economic Area (EEA), you are entitled to the following rights under the General Data Protection Regulation (GDPR):
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Right to Access: You may request access to the personal data we hold about you.
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Right to Rectification: You can correct inaccurate or incomplete data.
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Right to Erasure: You can request deletion of your personal data.
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Right to Restrict Processing: You can ask us to limit the way we use your data.
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Right to Data Portability: You may request a copy of your data in a structured, commonly used format.
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Right to Object: You can object to the use of your data for direct marketing or profiling.
To exercise these rights, email us at support@royalgaragecl.com. We will respond within 30 days of your request.
5. Cookie Policy
Our website uses cookies to enhance your browsing experience, analyze traffic, and personalize content.
Types of cookies we use:
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Essential Cookies: Required for basic website functionality (e.g., login, booking forms).
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Analytics Cookies: Help us understand how visitors interact with our site using tools like Google Analytics.
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Preference Cookies: Remember your settings such as preferred language and service preferences.
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Marketing Cookies: Deliver relevant advertisements and track marketing campaign performance.
You can control cookies through your browser settings. By continuing to use our website, you agree to our use of cookies.
6. Third-Party Services
We may use third-party vendors for payment processing, marketing, customer support, and website analytics. These vendors are carefully vetted and required to follow strict data privacy standards. They are authorized to use your personal data only to perform services on our behalf.
7. Data Security
We implement robust technical and organizational measures to protect your information, including:
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SSL encryption for all online data transmissions
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Secure access controls to our booking and billing systems
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Regular audits and monitoring of data access
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Staff training on data privacy best practices
Despite these measures, no system can be 100% secure. If a data breach occurs, we will notify affected individuals in accordance with applicable laws.
8. Children’s Privacy
Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from minors. If we learn that we have collected data from a child without parental consent, we will delete it promptly.
9. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with the revised effective date. We encourage you to review the policy periodically.
Contact Us
For questions, concerns, or data-related requests, please reach out to:
📧 support@royalgaragecl.com